Terms & Conditions

General Terms

All business between clients and Elite Drivers Hertfordshire Ltd is a transaction based on these terms and conditions. By placing an order through our website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

Booking Conditions

Elite Drivers Hertfordshire Ltd will not take responsibility for passengers missing flights/trains/cruise ships due to unforeseeable circumstances such as traffic conditions, adverse weather, road traffic accidents or road closures. We advise passengers to travel with necessary travel insurance.

Please book your car transfers at least 24 hours in advance as last minute bookings are subject to fleet availability. If planning to make a booking in the next 12 hours, please call the office to confirm vehicle availability prior to booking online.

Refund will not be given to passengers who do not wait for their allocated driver and use alternative transport before making contact with our office. Please ensure all pickup dates and times are in UK time zone.

Luggage

Normal luggage assumes 1 suitcase (80 x 45 x 25cm, 15-20 Kgs) and/or 1 piece of hand luggage (55 x 40 x 20 cm, 6-8 Kgs). The customer must request the appropriate vehicle for large or numerous amounts of luggage.

Pricing Policy

Fares are calculated based on distance, time of travel, number of passengers and the type of vehicle chosen. There are NO extra transaction charges for paying in the car with your card. Our fares include any toll road or congestion charges where applicable.

Waiting Time

First hour after the plane’s actual landing time is totally FREE. Waiting time after the first free hour will be charged at £35/hr pro rata regardless of the reason. For all other non-airport pickups, waiting time is charged at £35/hr pro rata after 10 minutes of the scheduled pickup time.

Holiday Surcharges

Reservations on 24 December and 30 December are subject to an extra 50% surcharge. Reservations on 25 December and 31 December are subject to an extra 100% surcharge on top of published prices.

Amendment Policy

We advise you to make amendments to your bookings via email or phone only. Please do not make any amendments with the driver. All bookings and return bookings should be made directly with our office via our website, email or telephone.

Cancellation Policy

Cancellations before 12 hours to pickup time – NO CHARGES. Cancellations within 12 hours to pickup time – liable to 50% charge. Cancellations within 6 hours to pickup time – liable to 100% charge. All cancellations should be made via email or telephone only. No-shows will not receive a refund.

Terms of Carriage

Prices are based on passengers being ready to travel at the booked time. Passengers must book airport transfers in accordance with airline check-in times and guidelines. You must leave adequate time for your travel, taking into consideration any unforeseen circumstances. Any diversions, additional set downs or pickups will incur additional charges dependent on actual distance.

Elite Drivers Hertfordshire Ltd will not accept any responsibility for loss or damage to luggage. Child seats are subject to availability. The parent is responsible for fitment of baby seats.

Account Customers

Invoices shall be paid in full at the end of the journey or within 3 working days. Account holders will have separate payment terms as agreed. The Company may set a credit limit on the customer’s account at any time.

Governing Law

The Contract shall be governed by the laws of England & Wales.