Company and General Booking FAQ

Are you a licensed company?

Yes of course. As we are based in Welwyn Garden City, Hertfordshire, our Private Hire Operating License has been provided to us by the Welwyn Garden City & Hatfield Council.

What areas do you cover?

Elite Drivers Hertfordshire offers chauffeuring services mainly in Hertfordshire, Bedfordshire and London areas but not only that. 90% of our clients are based in the following areas: Arlesey,  Ashwell, Ayots, Baldock, Barnet, Berkhamsted, Bishop’s Stortford‎, Borehamwood‎, Brookmans Park, Broxbourne‎, Buntingford, Cambridge, Chesham, Cheshunt‎, Codicote, Cole Green, Colney Health, Cuffley, Datchworth, Digswell, Dunstable, Epping, Essendon, Great Offley, Harlow, Harmer Green, Harpenden‎, Hatfield, Hemel Hempstead, Hertford‎, Hitchin‎, Hoddesdon, Letchworth, London, London Colney, Luton, Melbourne, Milton Keynes, Oaklands, Old Harlow, Old Welwyn, Potters Bar, Radlett, Redbourn, Rickmansworth, Royston, Sandridge, Sandy, Sheering, Shefford, Shenley, St Albans, St Neots, Stevenage‎, Stondon, Stotfold, Tewin, Tring‎, Ware, Watford, Watton At Stone, Welham Green, Welwyn, Welwyn Garden City, Wheathampstead, Whitwell but we also have regular clients in places such as: Leighton Buzzard, Ampthill, Biggleswade, Potton, Sandy, Northampton, Birmingham, York, Malton, Manchester, Liverpool. Our covering range has got no limit as to where you need us.

How can I book a ride with Elite Drivers Hertfordshire?

Booking with us is very easy. You can book through our user-friendly online platform, by email or by simply calling our dedicated booking line - at 01707527111. Choose the method that suits you best.

How far in advance should I book a ride?

While we strive to accommodate last-minute bookings, we recommend booking in advance to secure your preferred time and vehicle type, especially during peak periods.

How can I track my ride?

You can track your ride in real-time through our GPS tracking system. Once your booking is confirmed, you'll receive updates on the driver's location and estimated arrival time.

Can I set up a corporate or individual account?

Yes, we offer corporate and individuals accounts for people that require frequent transportation services. Contact us to discuss your travel needs and the advantages of opening an account such as priority on bookings, cars, drivers, monthly payments and many other things.

Can I modify or cancel a booking?

Yes, you can modify or cancel a booking. We understand plans change and we’re here to accommodate you. As we are working on a pre-booked basis, the work is getting sent out to the drivers the evening before the job (at around 19:00) so any last minute cancelations may have a big impact on their schedule. That’s why, as per our cancellation policy, there will be no charge if notice to any changes is given with 12 hours in advance.  However, for notice given less than 12 hours in advance we shall charge an extra50% of the total cost and add it on top. For notice given less than 6 hours in advance, we’ll have to charge an extra 100% of the total cost and add it on top.

Does Elite Drivers Hertfordshire notify me when my car arrives?

Yes, your driver will text you once they have arrived. We don’t knock on people’s doors and we don’t ring any bells without having special instructions given by our clients to do so. If you have any particular requirements, please let us know upon booking.

Can I book rides for corporate events or special occasions?

Absolutely. Our chauffeur services are suitable for corporate travel, weddings, celebrations, and more. We tailor our service to meet your specific requirements.

Are young children considered passengers?

Yes, all children are considered passengers.

Can you supply child seats?

Yes. We can supply child seats for all age ranges. Please let us know what kind of seat you require, based on the age of your child.

Is Elite Drivers Hertfordshire COVID-19 compliant?

Yes, we prioritize the safety of our passengers and drivers. Our vehicles are regularly sanitized, and our chauffeurs adhere to recommended safety guidelines.

Let’s discuss more about our services!

If you have any further questions or inquiries not covered here, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction and comfort are our top priorities.